FAQ

Frequently Asked Questions (FAQ)

1. What vehicles are compatible with this diagnostic scanner?

This diagnostic scanner supports most OBDII/EOBD-compatible gasoline and diesel vehicles manufactured after 1996. It works with a wide range of brands, including European, American, and Asian vehicles. Please check your vehicle's compatibility before placing your order.

2. What functions does this scanner provide?

The scanner offers multiple professional diagnostic functions, including:

Full System Diagnostics
Read & Clear Fault Codes (DTC)
Live Data Streaming
Maintenance Reset Functions
Battery Voltage Detection
VIN Auto Recognition
WiFi Software Updates

Functions may vary depending on the vehicle model and manufacturer.

3. Does the scanner support lifetime updates?

Yes. The device supports WiFi software updates, allowing you to keep your diagnostic software up to date with the latest vehicle coverage and improvements whenever updates are available.

4. How long does shipping take?

Orders are typically processed within 1–3 business days.

Estimated delivery time is 5–14 business days, depending on your location and local carrier services.

Once your order has been shipped, you will receive a tracking number via email.

5. What is your return policy?

We offer a 30-day return policy.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the item is unused, in its original condition, and includes the original packaging.

For return requests, please contact us at:

Email:
keng0622499780@gmail.com

6. What should I do if my product arrives damaged or defective?

Please inspect your package upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us immediately with:

Your order number
Photos of the damaged item
A brief description of the issue

Our customer support team will work quickly to provide an appropriate solution.

7. Is my payment information secure?

Yes.

Our store uses secure encrypted payment technology to protect your personal and payment information.

We do not store your payment details, and all transactions are processed through trusted payment providers.

8. How can I contact customer support?

If you have any questions before or after your purchase, our customer support team is happy to assist you.