Refund and Return Policy

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at:

Email: keng0622499780@gmail.com

Please note that returns must be sent to the following address:

Return Address:
[INSERT RETURN ADDRESS]

Once your return request has been accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

Items returned to us without first requesting a return will not be accepted.

If you have any questions regarding returns, please contact us at:

Email: keng0622499780@gmail.com

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Damages and Issues

Please inspect your order immediately after receiving it.

If the item is defective, damaged, or if you receive the wrong item, please contact us as soon as possible. We will review the issue and work to resolve it promptly.

To help us process your request faster, please provide your order number, photos of the product condition, and a description of the issue.

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Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom-made products or personalized items
• Personal care products (such as beauty products)
• Hazardous materials, flammable liquids, or gases

If you have questions about whether your specific item is eligible for return, please contact us before sending your item back.

Unfortunately, we cannot accept returns for:

• Sale items
• Discounted items
• Gift cards

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Exchanges

If you would like to exchange an item, the fastest way to receive the product you want is to return the original item first.

Once your return has been approved, you may place a new order separately for the replacement item.

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European Union – 14-Day Right of Withdrawal

If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days without providing any reason.

To exercise this right, the item must be returned in the same condition in which you received it:

• Unworn
• Unused
• With original tags attached
• In the original packaging

You will also need proof of purchase.

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Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will be automatically processed to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank, credit card company, or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:

Email: keng0622499780@gmail.com

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Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect due to our error.

Original shipping fees are non-refundable unless otherwise required by applicable consumer protection laws.

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Contact Us

If you have any questions regarding this Refund and Return Policy, please contact us:

Email: keng0622499780@gmail.com