Versand

Shipping Policy

Order Processing Time

At rpjswu.shop, we are committed to providing a smooth and reliable shopping experience.

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email containing your shipping details and tracking information (if available).

Please ensure that your shipping address is correct before completing your purchase. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by customers.

Shipping Time

Estimated delivery times vary depending on your location and shipping method selected.

Typical delivery times are:

Standard Shipping:
5–14 business days

Please note that delivery times are estimates only and are not guaranteed.

Delivery times may be affected by factors outside our control, including:

  • Shipping carrier delays
  • Customs clearance procedures
  • Weather conditions
  • Public holidays
  • International transportation delays

We appreciate your understanding that occasional delays may occur.

Shipping Costs

Shipping costs are calculated based on your order details, destination, and selected shipping method.

Any applicable shipping fees will be displayed during the checkout process before payment is completed.

From time to time, we may offer free shipping promotions. Any promotional shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email with tracking information when available.

You can use the tracking number provided to check the status of your delivery.

Please allow a few days for tracking information to become active after shipment.

If your tracking information has not updated for an extended period, please contact us and we will assist you.

Customs, Duties, and Taxes

For international orders, your package may be subject to customs duties, import taxes, or other fees imposed by your local customs authority.

These charges are the responsibility of the customer unless otherwise stated.

rpjswu.shop is not responsible for delays caused by customs inspections or unpaid customs fees.

Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact us at:

Email:
keng0622499780@gmail.com

Before contacting us, please check:

  • Your order confirmation email
  • Your shipping address
  • Your tracking information

We will do our best to investigate and assist with any delivery-related issues.

Lost, Stolen, or Damaged Packages

Once your order has been shipped and handed over to the carrier, delivery responsibility is transferred according to applicable shipping regulations.

If your package arrives damaged, please contact us as soon as possible and provide:

  • Your order number
  • Photos of the damaged package and product
  • A description of the issue

We will review the situation and work with you to find an appropriate solution.

For packages marked as delivered but not received, please first check with:

  • Family members or neighbors
  • Your building reception or delivery location
  • The shipping carrier

If the package still cannot be located, please contact us for further assistance.

Address Changes

Customers are responsible for providing accurate shipping information at checkout.

If you need to change your shipping address, please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, we may not be able to modify the delivery address.

Order Cancellation

If you wish to cancel your order, please contact us immediately after purchase.

We can only cancel orders that have not yet entered the processing or shipping stage.

Once an order has been shipped, cancellation is no longer possible. In this case, please refer to our Refund and Return Policy.

Contact Information

If you have any questions regarding our Shipping Policy, please contact us:

Email:
keng0622499780@gmail.com

Business Information:

Company Name:
TLM CLEANING SERVICES LTD

Trading Name:
rpjswu.shop

Business Address:
828 Lea Bridge Road
London
England
E17 9DN
United Kingdom

Company Number:
16011535

Director:
FIORENTINA BABARTI

Last updated: August 2026